Complaint Procedures

If you need to contact us about your case, it is best to deal with the person who is handling it at the moment. You must quote your reference number every time you call this office.

We hope that you will find that we deal with this matter efficiently but if there are any perceived shortcomings please let us know so that hopefully we can resolve the problems.

If anything remains unresolved please write to us so that the matter can then be resolved under out complaints procedures, further details of which would, at that stage, be provided to you.

Hopefully this procedure will be uncalled for in practice.

If we are unable to resolve your complaint ourselves, The Legal Ombudsman can help you with your matter.

The Legal Ombudsman will look at the complaint independently and will not affect how we handle your case.

Legal Ombudsman contact details

Address: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Website:  www.legalombudsman.org.uk
Email:  enquiries@legalombudsman.org.uk
Telephone No: 0300 555 0333 between 9am to 5pm.

You will need to take your complaint to the Legal Ombudsman within six months of receiving a final response from us about your complaint or no more than one year form the date of the act or omission being complained about; or no more than one year from the date when you should reasonably have known there was cause for complaint.

You can raise your concerns regarding our behaviour to the Solicitors Regulation Authority if you think the firm or anyone has breached an SRA Principle. You can send a claim to the reports team using the SRA report form.